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Knowledgebase : Shipping Process

There are two sets of customs for internationally shipped orders: the origin country (from the shipper) and the destination country (you). The customs processing time is not linear, consistent, nor predictable. It's not irregular for delivery to occur any...

Click the tracking number on your order page and select the available tracking link to follow-up. Your order page can be found here [https://www.napsgear.org/account.php]. There are two sets of customs for internationally shipped orders: the origin coun...

If you encounter trouble with tracking please contact us [https://www.napshelp.com/index.php?/Tickets/Submit] for further review and resolution.

Please accept our apologies for the possible shipping error! Though rare, at times shipping errors may occur. Please submit a ticket here [https://www.napshelp.com/index.php?/Tickets/Submit]and attach a photo of the envelope or box - showing your tracking...

The post office will usually keep your package for 2-3 weeks before they return it to the sender. Make sure to contact the post office with your tracking number to schedule redelivery or pick up the package in person. Please monitor your tracking to avoid...

A customs letter is not always received. In the case that one is received, please contact us [https://www.napshelp.com] and we will review your case. Please be sure to keep the letter and the envelope as photos will be required. In the case that a lette...

The primary shipping address is defaulted and can be changed, before checking out. If you have an old address in your account, please delete it from your Napsgear address book to prevent accidentally using it. If the wrong one is chosen, Live Support or a...

Depending on what you ordered, your order may be shipped in more than one package, and from different locations. Parts of your order may be shipped with a different package number but always under the same Order ID. The packages may not arrive on the same...

We do not require a signature for delivery. However, your local post office may ask for one at their own discretion. Please provide all special delivery instructions to your local post person to avoid any disruptions in your delivery. Please monitor track...

PO Boxes are an acceptable delivery address. If the name provided is not registered at that PO Box or the address is written incorrectly, delivery is unlikely to occur. We ask that you please double check your address information to ensure accuracy before...

Our shipping departments are well experienced in the art of discreet shipping. We do not include any company names or the contents of the package on the outside. As an added security, we suggest our Stealth Sachets. Sachets will be sent very discreetly,...

We ship using regular airmail. We have tested multiple shipping methods and have found this to be the most successful. Occasionally, we will test new methods, at our discretion. There is a flat rate fee of $25 for all orders. This covers shipping costs an...

A customs letter is not always received. In the case that one is received, please contact us [https://www.napshelp.com] and we will review your case. Please be sure to keep the letter and the envelope as photos will be required. In the case that a lette...

Not to worry! Origin Post is Preparing Shipment can be very misleading to expecting customers. This status will often remain until US Customs has approved the package for entry and is processed. There are two sets of customs for internationally shipped or...