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Knowledgebase: Shipping Process
What if my items were wrong or damaged?
Posted by Customer Support Department on 10 January 2014 01:12 PM
Please accept our apologies for the possible shipping error! Though rare, at times shipping errors may occur. Please submit a ticket here and attach a photo of the envelope or box - showing your tracking, shipping address, etc. Within the same photo or a second, please include everything that was in the package (ALL of the received items). Upper management will review your case for any needed action.
Your file cannot exceed 1 MB. Your file will not attach otherwise.