Please login or register to view and/or submit a ticket to our customer support. Once logged in, click “view tickets”. You may need to additionally click view resolved tickets. If you need assistance accessing your tickets, please notify our Live Chat staff. They will gladly assist you.
Knowledgebase: Shipping Process
What if I accidentally use the wrong shipping address in checkout?
Posted by Customer Support Department on 10 January 2014 01:21 PM

The primary shipping address is defaulted and can be changed, before checking out. If you have an old address in your account, please delete it from your Napsgear address book to prevent accidentally using it. If the wrong one is chosen, Live Support or a ticket can change the address before the order is Paid/Processing.

You may still request the address change if you have paid, but there is no guarantee it will be changed before checkout. If you select the wrong address and don’t catch it before shipment, you may try to request an address redirect with your local post office by giving them the tracking number. If failed, we bear no responsibilities for that. However, please contact our 24/7 Live Support for a replenishment discount for your next order. It is our best possible offer. We appreciate your understanding on the matter.

Your Naps Gear address book is found here.