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Knowledgebase: Shipping Process
How long does the shipping process take?
Posted by Customer Support Department on 10 January 2014 11:49 AM
There are two sets of customs for internationally shipped orders: the origin country (from the shipper) and the destination country (you). The customs processing time is not linear, consistent, nor predictable. It's not irregular for delivery to occur anywhere between 1 and 4 weeks, given customs required approval. For this reason, we require 30 full days of transit time before we rule out delivery. If no delivery occurs by then, we can review your case and discuss any potential options to resolve the matter.