Please login or register to view and/or submit a ticket to our customer support. Once logged in, click “view tickets”. You may need to additionally click view resolved tickets. If you need assistance accessing your tickets, please notify our Live Chat staff. They will gladly assist you.
Knowledgebase: Shipping Process
What does semi-shipped mean?
Posted by Customer Support Department on 10 January 2014 01:23 PM

Depending on what you ordered, your order may be shipped in more than one package, and from different locations. Parts of your order may be shipped with a different package number but always under the same Order ID. The packages may not arrive on the same day. You can always check if the order was shipped in multiple packages in your account page.

Your account details and any order details are found here.