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Knowledgebase : Returns and Refunds

Please accept our apologies for the possible shipping error! Though rare, at times shipping errors may occur. Please submit a ticket here [https://www.napshelp.com/index.php?/Tickets/Submit]and attach a photo of the envelope or box - showing your tracking...

We have a strict no-reship policy with any high-risk countries. This includes, BUT IS NOT LIMITED TO, Africa; APO/FPO; Australia; Brazil; Canada; New Zealand; Singapore; Spain; and Italy. If you are unclear of your country's risk status, please contact ou...

Packages do not return to Naps Gear. The return address is left invalid, to protect ourselves from getting flagged. We cannot accept returns but we are willing to review your case if an issue does arise with the delivered items. Contact us [https://www.na...

Refunds are solely at our discretion. If you are not satisfied with the product or service provided, contact us [https://www.napshelp.com/index.php?/Tickets/Submit] immediately with your order number. We will investigate and work hard to resolve the issue...

A customs letter is not always received. In the case that one is received, please contact us [https://www.napshelp.com] and we will review your case. Please be sure to keep the letter and the envelope as photos will be required. In the case that a lette...

A customs letter is not always received. In the case that one is received, please contact us [https://www.napshelp.com] and we will review your case. Please be sure to keep the letter and the envelope as photos will be required. In the case that a lette...