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Knowledgebase: Ordering Process
How can I check my order status?
Posted by Customer Support Department on 10 January 2014 01:02 PM
Your order details can be found under My Account.
Once your package enters the "paid" status, please allow up to 5 business days for shipping confirmation (weekends not included). The tracking number(s) should be updated on the order page promptly thereafter. Your items are now in the process of shipping and handling. During this time, your package is packed up, goes through a number of security checks, and is sent to a shipping center (post office). Given the very sensitive nature of these products, additional measures are taken to ensure more successful deliveries.