When you sign up for Napsgear, you have two different accounts: your napsgear.org and napshelp.com account. Napsgear.org is where orders are placed. Napshelp.com is where you can communicate with our staff. Unfortunately, we must use different sites, as it helps preserve your security. Once logged in/registered, click on "Submit a ticket". Please provide as many details as you can to expedite our review process. Someone will be in touch with you, usually within a few hours.